Privacy Policy - Surela Tradex

1. Information We Collect

When you register for or use Surela Tradex services, we may collect the following types of information:

  • Personal details: Name, email address, phone number, and residential address.

  • Financial information: Banking or payment details necessary for deposits and withdrawals.

  • Trading data: Information related to your transactions, portfolio history, and investment preferences.

  • Technical data: IP address, browser type, cookies, and usage logs.

2. How We Use Your Data

We use the information we collect for the following purposes:

  • To create and manage your Surela Tradex account.

  • To provide you with access to trading services across cryptocurrency, Forex, CFDs, and stocks.

  • To verify your identity as part of our KYC/AML compliance process.

  • To enhance platform security and prevent fraud.

  • To improve the Surela Tradex platform by using analytics and AI insights.

  • To communicate important updates, offers, or compliance notices.

3. Data Sharing

We do not sell your personal data. However, we may share it with the following parties:

  • Licensed brokers and financial partners: Integrated into the Surela Tradex platform to provide brokerage services.

  • Regulatory authorities: When legally required to do so.

  • Service providers: Such as IT, security, and payment gateways, who are bound by confidentiality agreements.

4. Security Measures

We take your security seriously. All sensitive data is encrypted and stored on secure servers with industry-standard protection. We also implement bank-grade security protocols and two-factor authentication (2FA) to safeguard your account and transactions.

5. Your Rights

As an Australian user, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal information.

  • Correction: Request correction of any inaccurate data.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Opt-out: You can opt-out of marketing communications at any time by contacting us or through our communication preferences.

6. Cookies Policy

We use cookies to enhance your user experience, analyze website traffic, and customize content. You can disable cookies in your browser settings; however, some features of the platform may not function properly without them.